DeliveryOrders placed over the Christmas Holiday period will be despatched January 4th 2010.
Orders for stock items received by 2pm (Mon - Fri) will be dispatched the same day, and delivered according to the level of service you require with our Standard Service being Free of Charge and Delivered the Next Working Day (Mon - Fri). Normally our carrier partner makes deliveries between 08:30 and 18:00. Certain items are made to order, for estimated delivery times on these products please refer to the product information sub sections. Express delivery services are not available for items that are made to order.
If you are out when your goods are delivered, the courier will leave a card with instructions for arranging an alternative, more convenient delivery date.
Once you have placed your order with us, we are unable to change any of the information you have given us, as most orders are dispatched from our warehouse within minutes of receipt. If there is no-one to sign for your delivery, you will be left a card from our courier inviting you to re-arrange delivery.
For Non-Stock items, such as staircases, please contact us as soon as possible after placing your order, and we will do our best to have your delivery details changed.
Standard service (next-day, Mon - Fri )
England, Wales and Central Scotland - Free
Standard service upgrade options
Before 10:30am - £25.00 (inc VAT)
Before 12:00pm - £18.00 (inc VAT)
Saturday am - £30.00 (inc VAT)
3-day service
Northern Scotland, Highlands & Islands and Northern Ireland - £35.00 (inc VAT)
Please note that every effort is made by us and our carrier to deliver your order within the specified time, however the very nature of the product dictates that we cannot always guarantee the delivery date. In the unlikely event we cannot deliver your order within the specified time, we will endeavour to contact you in order to advise you of the situation and take instructions as to how you would prefer us to proceed. Please note that no claim for compensation will be considered for any consequential losses incurred as a result of late delivery, please refer to our full terms and conditions for further details.
| Shipping & HandlingShipping & handling
You can find out about the status of your order at any time by contacting our sales team on 08450 647 647. If you receive products in an unsatisfactory condition please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers.
| Returns PolicyAs defined in The Consumer Protection (Distance Selling) Regulations 2000, the customer may, provided he or she has taken reasonable care of the Goods, return the goods and be repaid the price paid in respect of them within 7 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery.
The following conditions must be fulfilled:
> Goods returned must be received in as new condition.
> Goods must be returned complete (including all packaging, manuals, etc for that product). If any item(s) are missing when received then the product is deemed incomplete.
> The packaging of the goods must be unmarked and undamaged.
> All returns must be authorised and the Return Authorisation Number (RAN) clearly displayed on the returned product.
> Carriage costs for despatch and returning the goods are the customer's responsibility. If the customer would like the company to make the collection on their behalf they must be aware the collection will not be insured and the company cannot be held responsible for any damage incurred during the collection. All collection charges incurred will be passed on to the customer at cost.
> The goods remain the customer's responsibility during transit and until signed for by the company.
> All goods must be returned within 7 days of the RAN date of issue.
> If upon receipt the returned goods fail to meet the above conditions then the company may refuse to accept the goods.
> A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of the return.
> Refunds cannot be made for postal charges incurred by the customer in returning the goods to us.
> A Returns Authorisation Number (RAN) must be obtained from customer services prior to returns. This number MUST be clearly displayed on the returned goods otherwise the return will be rejected and returned to sender.
> If the customer would like to return goods outside the return period of 7 days but within 30 days, a restocking fee of 10% of the invoice value of the goods (subject to a minimum charge of £20) will apply.
Returns - Faulty goods
If the goods were delivered 30 days ago or less, we will offer to refund or replace confirmed-faulty goods once returned as per our returns procedure. The company will help to arrange a resolution under the manufacturer's warranty for items reported after the 30-day period.
Goods Damaged in transit
The company must be notified within 24 hours of receipt of an item damaged in transit. All of the packaging the item was shipped in should be retained, if the packaging is obviously damaged refuse the delivery or only sign for the items as 'Damaged Packaging, items not inspected'. If the packaging and goods inside are obviously severely damaged refuse the delivery entirely. Once the damaged items are received back in accordance with our returns procedure we will send a replacement product or, if this is not possible, provide a full refund. Once the goods have been delivered and signed for in good condition responsibility passes to the customer. Goods endorsed as 'received in good condition' or not notified within 24 hours as damaged cannot be guaranteed a replacement product
The company cannot accept returned items without a Returns Authorisation Number.
This does not affect your statutory rights as a consumer. |
|
